Buy back your time.
We handle the rest.
The only thing money is truly good for is buying back more of your time. Concierge is built for the veteran salesperson who has earned the right to stop doing the running around, and start doing only the selling.
Presentator deliveries
When your dealership runs out of lot porters, the delivery does not have to stop with you. A Presentator is an on-call, sales-trained professional who comes out and completes the delivery and handoff on your behalf. They present the vehicle, walk the customer through it, and close out the delivery so you never leave the floor. Deliveries are the flagship, and they are only one of many concierge services.
Make the request
Call the Concierge App phone line or open a request in the Concierge Portal. Tell us the vehicle, the customer, and where it needs to go.
A Presentator is dispatched
A sales-trained, professional Presentator is assigned to your delivery. Need more than one out at the same time? Give us 24 hours notice and we arrange a team.
The delivery is completed
Your Presentator drives the vehicle out, walks the customer through it, completes the handoff, and reports back. You stay on the floor selling.
Now Live in 14 States and Counting
JOEY Concierge is actively operating across the country, expanding into more markets every quarter. Your region is either live now or next on the list.
- Washington
- California
- Oregon
- Idaho
- New York
- New Jersey
- Massachusetts
- Vermont
- New Hampshire
- Connecticut
- Pennsylvania
- Maryland
- Delaware
- Nevada
- + more soon
Want to bring JOEY Concierge to your area? Become a Presentator
The 20 that move the needle most.
Out of all one hundred, these are the high-leverage hand-offs. Each one is hours back in your day or dollars added to your check.
Off-site customer delivery
A sales-trained Presentator drives the sold vehicle to the customer at home or at work and completes the full handoff for you.
Hand off a 90-minute delivery and stay on the lot closing your next deal.Presentator DeliveriesDelivery when porters are out
When your dealership runs short on lot porters, a Presentator covers the delivery so the sale never stalls waiting on staff.
Never lose a same-day delivery to a short-staffed porter desk.Presentator DeliveriesMultiple Presentators on one day
Need more than one Presentator out at once? Arrange a team with 24 hours notice through the Concierge App phone line or the Concierge Portal.
Run several deliveries in parallel on your biggest sales days.Presentator DeliveriesEvening and weekend deliveries
A Presentator handles the after-hours delivery your customer wanted, so you keep your evening and still get the signed paperwork.
Close the deal without giving up your own night off.Presentator DeliveriesLong-distance delivery runs
For a buyer two hours away, a Presentator makes the drive and presents the vehicle so you are not off the floor for half a day.
Keep four hours of selling time on a long-haul delivery.Presentator DeliveriesDelivery with trade pickup
The Presentator delivers the new vehicle and drives the customer trade back to the store in one round trip.
Combine delivery and trade pickup into a single logistics run.Presentator DeliveriesDMV title and registration runs
A concierge runner takes title and registration paperwork to the DMV and waits in line so you never leave the floor.
Reclaim a half-day every time the DMV line would have been yours.Paperwork, DMV, and TitleMissing-document chase
Concierge calls the customer for the missing proof of insurance or signature page so the deal funds without you nagging.
Get deals funded faster without playing document collector.Paperwork, DMV, and TitleTrade appraisal pickup
A concierge driver picks up a customer trade for appraisal so the buyer never has to drive to the store first.
Appraise trades without making the customer come in.Vehicle LogisticsCustomer ride to the dealership
Concierge arranges a ride for a buyer without transportation so a no-car customer still becomes a sale.
Close buyers who could not otherwise get to the lot.Customer Pickups and Drop-offsTest-drive at the customer location
Concierge brings the vehicle to a serious buyer for a test drive at their home or office.
Convert busy buyers who cannot make it in to test drive.Customer Pickups and Drop-offsDealer-trade vehicle pickup
Concierge drives to the trading dealership and brings back the exact unit your customer wants.
Land a dealer trade without losing a selling day to the drive.Dealer Trades and SourcingDay-off lead coverage
On your day off, JOEY and concierge keep your leads warm and handle handoffs so nothing goes cold.
Take a real day off without losing a single lead.After-Hours and Days-Off CoverageVacation desk coverage
While you are away, concierge fields your pipeline, answers buyers, and queues deals for your return.
Come back from vacation to a full, warm pipeline.After-Hours and Days-Off CoverageOverflow internet leads
When more leads land than you can touch, concierge handles the overflow first-contact so none age out.
Touch every lead even on your busiest days.Overflow Lead HandlingSpeed-to-lead first response
Concierge backs up JOEY to make sure every new lead gets a personal reply within minutes.
Win the deal by being first to respond, every time.Overflow Lead HandlingDemo vehicle staging
Concierge pulls, fuels, and stages the demo unit up front so it is ready the moment your buyer arrives.
Start every test drive without the scramble to find the car.Demo and Delivery PrepFollow-up calls placed for you
Concierge makes your routine follow-up calls and texts you back only the buyers who responded.
Skip the dial grind and talk only to live buyers.Follow-up Done For YouPost-sale thank-you outreach
Concierge sends a personal thank-you and review request after every delivery so your CSI climbs.
Lift your CSI and reviews without lifting a finger.Follow-up Done For YouWhatever the ask, handled
If it saves you time and is reasonable in the car business, request it through the Concierge App phone line or Portal and a person handles it.
One line for anything that buys back your hours.Sales Errands and Concierge Extras
One hundred jobs you can hand off.
Every one of these is a task a senior salesperson can pass to the Concierge team. Filter by the kind of help you need.
Showing 100 of 100
Off-site customer delivery
A sales-trained Presentator drives the sold vehicle to the customer at home or at work and completes the full handoff for you.
Presentator DeliveriesDelivery when porters are out
When your dealership runs short on lot porters, a Presentator covers the delivery so the sale never stalls waiting on staff.
Presentator DeliveriesMultiple Presentators on one day
Need more than one Presentator out at once? Arrange a team with 24 hours notice through the Concierge App phone line or the Concierge Portal.
Presentator DeliveriesEvening and weekend deliveries
A Presentator handles the after-hours delivery your customer wanted, so you keep your evening and still get the signed paperwork.
Presentator DeliveriesLong-distance delivery runs
For a buyer two hours away, a Presentator makes the drive and presents the vehicle so you are not off the floor for half a day.
Presentator DeliveriesWhite-glove handoff and walkthrough
The Presentator walks the customer through every feature, pairs the phone, and sets the first service reminder during the handoff.
Presentator DeliveriesSurprise gift deliveries
A bow-on-the-hood holiday or birthday surprise is staged and delivered by a Presentator at the exact time the customer asked for.
Presentator DeliveriesFleet and multi-unit deliveries
Selling several units to one business buyer? Presentators deliver each vehicle and collect signatures in a single coordinated run.
Presentator DeliveriesDelivery overflow on month-end
During the month-end rush, Presentators absorb the delivery overflow so every booked unit goes out on time.
Presentator DeliveriesSecond-key and accessory drop
A Presentator returns to drop off a missing second key, floor mats, or a roof rack the customer was promised.
Presentator DeliveriesDelivery with trade pickup
The Presentator delivers the new vehicle and drives the customer trade back to the store in one round trip.
Presentator DeliveriesAirport delivery for traveling buyers
For a buyer flying in, a Presentator meets them at the airport with the vehicle, the keys, and the paperwork ready.
Presentator DeliveriesDMV title and registration runs
A concierge runner takes title and registration paperwork to the DMV and waits in line so you never leave the floor.
Paperwork, DMV, and TitleOut-of-state title processing
Concierge handles the extra forms and mailings an out-of-state title needs, tracking it until plates arrive.
Paperwork, DMV, and TitleTemporary tag pickup and delivery
When a temp tag is about to expire, concierge collects the renewal and gets it to the customer before they are stranded.
Paperwork, DMV, and TitleMissing-document chase
Concierge calls the customer for the missing proof of insurance or signature page so the deal funds without you nagging.
Paperwork, DMV, and TitleLienholder payoff coordination
Concierge contacts the prior lienholder, confirms the payoff figure, and routes it to your finance office.
Paperwork, DMV, and TitleNotary coordination for buyers
Concierge schedules a mobile notary to meet the customer when a signature has to be witnessed.
Paperwork, DMV, and TitleDeal-jacket assembly
Concierge gathers the stips, copies, and disclosures into a clean deal jacket so finance does not bounce it back.
Paperwork, DMV, and TitlePlate transfer paperwork
Concierge prepares and files the plate-transfer forms so the customer keeps their existing plates with no delay.
Paperwork, DMV, and TitleInsurance binder follow-through
Concierge confirms the customer added the new vehicle to their policy and collects the binder before delivery.
Paperwork, DMV, and TitleRegistration renewal reminders
Concierge tracks your past customers registration dates and reaches out before they lapse, keeping you top of mind.
Paperwork, DMV, and TitleDuplicate title requests
When a customer lost a title on a trade, concierge files the duplicate request and tracks it to completion.
Paperwork, DMV, and TitleTrade appraisal pickup
A concierge driver picks up a customer trade for appraisal so the buyer never has to drive to the store first.
Vehicle LogisticsVehicle to detail and back
Concierge shuttles a sold unit to the off-site detailer and brings it back showroom-ready for delivery.
Vehicle LogisticsService loaner swaps
Concierge drops a loaner to your customer and returns their vehicle once service is done.
Vehicle LogisticsVehicle relocation between lots
Concierge moves a unit from your sister store or overflow lot so the car the customer wants is on site.
Vehicle LogisticsPhoto and merchandising runs
Concierge stages a fresh-trade unit for photos so your online listing goes live the day it lands.
Vehicle LogisticsFuel and charge top-off
Concierge fills the tank or tops the charge before delivery so the customer rolls off full.
Vehicle LogisticsRecall and warranty drop-off
Concierge takes a customer vehicle in for a recall fix and returns it, keeping your name on the relationship.
Vehicle LogisticsAccessory installation runs
Concierge ferries a sold unit to the upfitter for a hitch, tint, or running boards, then back for delivery.
Vehicle LogisticsInspection and emissions testing
Concierge runs a unit through state inspection or emissions so the deal clears before delivery.
Vehicle LogisticsAuction and off-site pickup
Concierge collects a unit you sourced from auction or a private seller and brings it to the store.
Vehicle LogisticsCustomer ride to the dealership
Concierge arranges a ride for a buyer without transportation so a no-car customer still becomes a sale.
Customer Pickups and Drop-offsDrop the customer home after delivery
Once the trade is signed over, concierge drives the customer home so the handoff ends smoothly.
Customer Pickups and Drop-offsSpouse or co-signer pickup
Concierge brings a second signer to the store so the deal does not wait on a missing co-buyer.
Customer Pickups and Drop-offsTest-drive at the customer location
Concierge brings the vehicle to a serious buyer for a test drive at their home or office.
Customer Pickups and Drop-offsElderly or mobility-limited buyers
Concierge provides door-to-door help for a customer who cannot easily travel, handled with care.
Customer Pickups and Drop-offsWorkplace signing visits
Concierge meets a customer at their job to collect signatures during their lunch break.
Customer Pickups and Drop-offsReturn-trip after trade-in
Concierge gets the customer back to wherever they need to be once they leave their trade with you.
Customer Pickups and Drop-offsWelcome-back service ride
Concierge shuttles a past buyer to and from their first service visit, keeping the relationship warm.
Customer Pickups and Drop-offsDealer-trade vehicle pickup
Concierge drives to the trading dealership and brings back the exact unit your customer wants.
Dealer Trades and SourcingDealer-trade paperwork exchange
Concierge carries the trade paperwork and check between stores so the swap clears cleanly.
Dealer Trades and SourcingLocate-and-source coordination
Concierge calls around the region to find a hard-to-find trim or color the customer is set on.
Dealer Trades and SourcingSwap delivery for the trading store
Concierge handles the return leg of a dealer trade by dropping the swapped unit at the other store.
Dealer Trades and SourcingInbound transport scheduling
Concierge books and tracks a transporter for a longer-distance trade and keeps you posted on arrival.
Dealer Trades and SourcingSister-store inventory shuttle
Concierge moves units between your group stores so you can sell from the whole network, not just your lot.
Dealer Trades and SourcingTrade verification and condition check
Concierge inspects an inbound trade unit on arrival and flags any surprises before you commit.
Dealer Trades and SourcingDay-off lead coverage
On your day off, JOEY and concierge keep your leads warm and handle handoffs so nothing goes cold.
After-Hours and Days-Off CoverageVacation desk coverage
While you are away, concierge fields your pipeline, answers buyers, and queues deals for your return.
After-Hours and Days-Off CoverageAfter-hours customer replies
When a buyer messages at 10 PM, JOEY answers in your voice and concierge escalates anything urgent.
After-Hours and Days-Off CoverageSick-day pipeline holding
If you are out sick, concierge holds your deals together so none slip to another salesperson.
After-Hours and Days-Off CoverageLunch and break coverage
Concierge watches your inbound messages during lunch so a hot lead is never left waiting.
After-Hours and Days-Off CoverageWeekend appointment confirmations
Concierge confirms your Saturday appointments Friday night so your weekend show rate climbs.
After-Hours and Days-Off CoverageHoliday coverage
On holidays the store is light, concierge keeps watch so a serious buyer still gets a fast answer.
After-Hours and Days-Off CoverageOverflow internet leads
When more leads land than you can touch, concierge handles the overflow first-contact so none age out.
Overflow Lead HandlingSpeed-to-lead first response
Concierge backs up JOEY to make sure every new lead gets a personal reply within minutes.
Overflow Lead HandlingLead requalification sweeps
Concierge works your aged and dead leads to find the ones quietly ready to buy again.
Overflow Lead HandlingBad-number and bad-email cleanup
Concierge tracks down current contact info for leads whose numbers bounced so they stay reachable.
Overflow Lead HandlingLead routing and triage
Concierge sorts your inbound by buying intent so you spend your hours on the ones ready now.
Overflow Lead HandlingEvent and sale-blitz overflow
During a tent sale or blitz, concierge absorbs the lead surge so your follow-up never falls behind.
Overflow Lead HandlingReferral lead intake
Concierge greets and qualifies referral leads quickly so your best source of business stays warm.
Overflow Lead HandlingInbound call overflow
When you are with a customer, concierge takes the inbound call, captures the details, and texts you the lead.
Overflow Lead HandlingDemo vehicle staging
Concierge pulls, fuels, and stages the demo unit up front so it is ready the moment your buyer arrives.
Demo and Delivery PrepDelivery-day bow and stage
Concierge cleans, bows, and positions the sold unit so the delivery moment lands perfectly.
Demo and Delivery PrepFeature and tech walkthrough prep
Concierge pre-pairs phones, sets profiles, and notes the standout features so your walkthrough is sharp.
Demo and Delivery PrepWe-owe tracking
Concierge logs every we-owe and follows it to completion so promised items never get forgotten.
Demo and Delivery PrepPre-delivery inspection chase
Concierge pushes the PDI through the shop so your delivery is not held up waiting on service.
Demo and Delivery PrepPlate and frame installation
Concierge mounts the new plates and dealer frame before delivery so the customer rolls off finished.
Demo and Delivery PrepDelivery package assembly
Concierge builds the owner packet with manuals, keys, and service info so nothing is missing.
Demo and Delivery PrepComparison sheet prep
Concierge builds a clean comparison of the units a buyer is weighing so you walk in ready to close.
Demo and Delivery PrepFollow-up calls placed for you
Concierge makes your routine follow-up calls and texts you back only the buyers who responded.
Follow-up Done For YouPost-sale thank-you outreach
Concierge sends a personal thank-you and review request after every delivery so your CSI climbs.
Follow-up Done For YouService-to-sales follow-up
Concierge follows up with service customers nearing the end of their loan to surface upgrade buyers.
Follow-up Done For YouAppointment reminder calls
Concierge reminds and re-confirms your appointments so fewer no-shows eat your day.
Follow-up Done For YouBirthday and anniversary touches
Concierge sends a timely birthday or purchase-anniversary note that keeps you front of mind for the next car.
Follow-up Done For YouConquest and lost-deal recovery
Concierge re-engages buyers who went elsewhere or stalled, looking for the ones still in market.
Follow-up Done For YouEquity-mining outreach
Concierge identifies past buyers sitting in positive equity and reaches out about an upgrade.
Follow-up Done For YouBe-back nurturing
Concierge keeps your be-backs warm with steady, personal touches until they are ready to commit.
Follow-up Done For YouReview response drafting
Concierge drafts thoughtful replies to your online reviews so your public profile stays strong.
Follow-up Done For YouBuyer gift and amenity runs
Concierge picks up a closing gift, flowers, or a gift card so your delivery has a personal touch.
Sales Errands and Concierge ExtrasBank and payoff drops
Concierge runs a down-payment check or payoff to the bank so the deal funds without delay.
Sales Errands and Concierge ExtrasInsurance office coordination
Concierge coordinates with the customer insurance agent to get the policy and binder squared away.
Sales Errands and Concierge ExtrasCRM data entry and cleanup
Concierge keeps your CRM notes, tasks, and statuses current so your pipeline stays accurate.
Sales Errands and Concierge ExtrasQuote and payment build-outs
Concierge builds out payment options and quotes ahead of your appointment so you present, not calculate.
Sales Errands and Concierge ExtrasTrade-value research
Concierge pulls book values and comps on a customer trade so you negotiate from solid numbers.
Sales Errands and Concierge ExtrasVehicle history and recall lookups
Concierge pulls history reports and open-recall checks on a unit before you present it.
Sales Errands and Concierge ExtrasAppointment scheduling
Concierge books your buyer appointments around your shifts and keeps your calendar tidy.
Sales Errands and Concierge ExtrasLockbox and key management
Concierge tracks down a missing key or runs a duplicate so a test drive or delivery is never blocked.
Sales Errands and Concierge ExtrasMarketing post creation
Concierge builds your social and Marketplace posts from inventory so your personal brand stays active.
Sales Errands and Concierge ExtrasCustomer translation support
Concierge arranges language support so you can close a buyer who speaks little English.
Sales Errands and Concierge ExtrasDocument scanning and filing
Concierge scans, files, and backs up your deal documents so you never dig for a missing copy.
Sales Errands and Concierge ExtrasExpense and mileage logging
Concierge tracks your delivery mileage and reimbursable expenses so you capture what you are owed.
Sales Errands and Concierge ExtrasSpecial-order tracking
Concierge tracks a factory order or special build and updates the customer at each milestone.
Sales Errands and Concierge ExtrasRepeat-customer concierge file
Concierge keeps a profile on each repeat buyer so every interaction feels personal and remembered.
Sales Errands and Concierge ExtrasCompetitive shopping intel
Concierge gathers competitor pricing and incentives so you can answer the comparison shopper on the spot.
Sales Errands and Concierge ExtrasIncentive and rebate verification
Concierge confirms which rebates and programs a customer qualifies for so the quote is right the first time.
Sales Errands and Concierge ExtrasPre-approval coordination
Concierge helps the customer gather what the lender needs so credit clears before they sit down.
Sales Errands and Concierge ExtrasTrade-in walkaround photos
Concierge collects clean photos and condition notes on a customer trade for a fast remote appraisal.
Sales Errands and Concierge ExtrasWhatever the ask, handled
If it saves you time and is reasonable in the car business, request it through the Concierge App phone line or Portal and a person handles it.
Sales Errands and Concierge Extras
Your time is the asset. Start protecting it.
One hundred jobs off your plate, an on-call Presentator for your deliveries, and a human concierge team behind it all. This is what the Concierge plan buys you.
Concierge and Presentator delivery availability varies by region and is expanding.
Interested in joining the network? Become a Presentator