Refund Policy

1. Free Trial

Your first JOEY subscription starts with a 14-day free trial. A card is required to start. Nothing is charged during the trial. On day 15 your card is charged the plan price shown when you signed up, and your subscription then renews automatically each billing period until you cancel. To avoid any charge, cancel before the trial ends from your Account page. One free trial per person and per dealership.

2. Charges Are Final

Subscription charges, renewals, add-ons, usage charges, and one-time purchases are final and are not refunded, except for a billing error or a duplicate charge (section 4), under section 5, or where the law gives you a refund right that cannot be waived.

3. Cancellation

You can cancel at any time from your Account page or by emailing support@getjoey.app. Cancelling stops your next renewal. You keep access until the end of the period you already paid for and you are not charged again. If you cancel during the free trial, you are not charged at all.

4. Billing Errors

If we charged you in error or charged you twice, contact us and we will correct it. Please contact us before opening a dispute with your bank so we can fix it directly.

5. Accounts Created, or Trials and Subscriptions Started, On or Before October 8, 2026

If you created your JOEY account, or started your trial or subscription, on or before October 8, 2026, the 30-day money-back guarantee still applies to your first subscription charge. Its terms are:

• It covers the first charge of a new monthly or yearly subscription only, not renewals, add-ons, usage charges, or one-time (lifetime) purchases. One guarantee per person and per dealership.
• Email support@getjoey.app from the email address on your account within 30 days of that first successful charge, with the date of the charge.
• It does not apply to a charge you have disputed with your card issuer, to an account suspended or terminated for breaking our Terms, or to a request that uses false information or is part of a pattern of signing up and asking for refunds.
• If a refund is approved, we refund that first subscription charge to the original payment method and cancel the subscription it covered.

6. Plans Under a Written Agreement

Plans sold under a separate written agreement follow the refund terms in that agreement.

7. Changes to This Policy

We may change this policy by posting a new version on this page. A change does not take away a refund right you already had on the date you started your trial or subscription.

8. Contact

Billing questions go to support@getjoey.app. Questions about this policy go to legal@getjoey.app.